Privacy policy

Welcome to Zoozoo.ae, your trusted online destination for everything pets — across the UAE.
We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit or make a purchase on our website.

1. Introduction

This Privacy Policy describes how Zoozoo.ae (“we,” “our,” or “us”) collects and processes your personal data in compliance with the UAE Personal Data Protection Law (PDPL) and other applicable regulations.
By using our website, you agree to the terms outlined in this policy.

2. Information We Collect

We collect information to provide and improve our services. The types of data we may collect include:

a. Personal Information

Name
Email address
Phone number
Billing and shipping address

b. Account Information

Login details (username and password)
Purchase history
Wishlist or saved items

c. Payment Information

Payment card details (processed securely through third-party payment gateways)
Transaction history

(Note: Zoozoo.ae does not store your full credit/debit card details. All payments are processed through secure, PCI-compliant gateways.)

d. Technical Data

IP address
Browser type and version
Device information
Website usage statistics and cookies

3. How We Use Your Information

We use your personal data for the following purposes:

To process and fulfill your orders
To communicate with you about orders, promotions, and updates
To improve our website, services, and customer experience
To respond to inquiries or support requests
To prevent fraud, maintain security, and comply with legal obligations

4. Cookies and Tracking Technologies

Zoozoo.ae uses cookies and similar technologies to enhance your browsing experience.
Cookies help us:

Remember your preferences
Analyze website traffic and performance
Display personalized recommendations or promotions

You can manage or disable cookies in your browser settings. However, some features may not function properly if cookies are disabled.

5. Sharing Your Information

We do not sell or rent your personal data.
We may share information only with trusted third parties who assist us in operating our business, such as:

Payment processors (for secure transactions)
Delivery partners (to deliver your orders)
IT and marketing service providers (for website maintenance and promotions)

All third parties are required to protect your information and use it only for the agreed purpose.

6. Data Security

We implement strict security measures to protect your personal data against unauthorized access, alteration, or disclosure, including:

Encrypted data transmission (SSL)
Secure servers and firewalls
Restricted access to personal data

While we strive to ensure full protection, no system is completely immune to breaches. We encourage customers to use strong passwords and keep their account details confidential.

7. Your Rights

You have the right to:

Access and review your personal information
Request correction or deletion of inaccurate data
Withdraw consent to marketing communications
Request details about how your data is processed

To exercise these rights, contact us at support@zoozoo.ae.

8. Retention of Information

We retain personal data only as long as necessary to fulfill the purposes outlined in this policy, or as required by law (e.g., tax, accounting, or compliance purposes).

9. Marketing & Communication

By signing up or creating an account, you may receive promotional emails or WhatsApp updates about our latest offers.
You can unsubscribe anytime by:

Clicking the “Unsubscribe” link in any email, or
Contacting our support team at support@zoozoo.ae

10. Links to Other Websites

Our website may contain links to third-party sites.
Zoozoo.ae is not responsible for the privacy practices or content of these external websites. We encourage you to review their privacy policies before sharing any personal information.

11. Children’s Privacy

Zoozoo.ae does not knowingly collect personal data from children under 13 years of age.
If you believe your child has provided personal information, please contact us immediately to remove it.

12. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.
Your continued use of the website after updates indicates your acceptance of the revised policy.

13. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

📞 Phone: +971 54 365 7220
📧 Email: info@zoozoo.ae / support@zoozoo.ae
📍 Address: Business Bay, Dubai, United Arab Emirates