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Terms and Conditions – Zoozoo.ae

Welcome to Zoozoo.ae. By accessing or using our website, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully.

1. General

  1. Zoozoo.ae is a brand owned and operated in the United Arab Emirates (UAE).
  2. These terms govern your use of the Zoozoo.ae website and all related services.
  3. We reserve the right to update or modify these terms at any time. Continued use of the website constitutes acceptance of any changes.

2. Use of the Website

  1. You may use this website for lawful purposes only.
  2. You agree not to use the website in any way that could damage, impair, or interfere with its functionality.
  3. You are responsible for maintaining the confidentiality of your account and password.

3. Products and Services

  1. Zoozoo.ae offers a wide variety of pet-related products, including food, toys, accessories, and other pet essentials.
  2. We make every effort to provide accurate product descriptions and images; however, we cannot guarantee that all content is error-free.
  3. Product availability is subject to change without notice.

4. Pricing and Payment

  1. All prices are listed in UAE Dirhams (AED) and may change without prior notice.
  2. Payment must be made using the available methods on the website.
  3. We reserve the right to cancel or refuse orders in cases of pricing errors or other valid reasons.

5. Delivery

  1. We provide delivery services within the UAE. Delivery options, fees, and estimated timeframes are described on our Delivery Information page.
  2. Delivery times are estimates and may vary due to circumstances beyond our control.
  3. Zoozoo.ae is not responsible for delays caused by third-party delivery partners or unforeseen events.

6. Returns and Refunds

  1. Our Returns and Refunds Policy is available on the website.
  2. To be eligible for a return, products must be unused, in original packaging, and meet the conditions outlined in the policy.
  3. Certain products, such as perishable or hygiene-sensitive items, may not be eligible for return.

7. Intellectual Property

  1. All content on the Zoozoo.ae website, including text, images, logos, and trademarks, is the property of Zoozoo.ae or its licensors.
  2. You may not copy, reproduce, or distribute content without prior written consent.

8. Limitation of Liability

  1. Zoozoo.ae is not liable for any direct, indirect, incidental, or consequential damages resulting from your use of the website or purchase of products.
  2. Liability is limited to the maximum extent permitted under UAE law.

9. Governing Law

  1. These Terms and Conditions are governed by the laws of the United Arab Emirates.
  2. Any disputes arising under these terms are subject to the exclusive jurisdiction of UAE courts.

10. Disclaimer

  1. The information provided on Zoozoo.ae is for general informational purposes only.
  2. We do not guarantee the accuracy, completeness, or reliability of any information on the website.

11. Indemnification

You agree to indemnify and hold Zoozoo.ae harmless from any claims, losses, damages, or expenses (including legal fees) arising from your use of the website or violation of these terms.

12. Termination

We may suspend or terminate your access to the website at any time, without notice, for any reason.

13. Severability

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will remain in full effect.

14. Contact Us

If you have any questions or concerns about these Terms and Conditions, please contact us at:

Phone: +971542252167
Email: info@zoozoo.ae
Address: Business Bay, Dubai, United Arab Emirates